Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with L&L Europe Ltd, the operator of the Pub Casino online gambling product made available to you via pybcasino.com ("Pub Casino", "the Site", "we", "us", "our"). These Terms apply to all betting and gaming services provided to players located in the United Kingdom and must be read together with our Privacy Policy, Cookie Policy, and Responsible Gambling information. These Terms are effective from 6 November 2025 ("Effective Date") and replace all prior versions applicable to Pub Casino on pybcasino.com.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means L&L Europe Ltd, a limited liability company and remote gambling operator that provides the Pub Casino online gambling product via pybcasino.com.
Pub Casino or the Site means the online casino service branded as "Pub Casino" and offered exclusively via pybcasino.com to players located in the United Kingdom.
Account means a personal online gambling account opened and maintained by you on pybcasino.com for the use of Pub Casino services.
User or Player or you means any natural person who registers an Account or otherwise uses our gambling services via pybcasino.com.
Games means any casino game, slot, table game, live casino game or other gambling product made available on Pub Casino.
Bet or Wager means any sum of money staked by you on a Game or event offered on Pub Casino, including wagers placed with bonus funds where permitted.
Bonus means any promotional benefit, including but not limited to bonus funds, free spins, free bets, cashback, or loyalty rewards, credited to your Account under specific conditions.
Bonus Funds means any funds or game credits that are not withdrawable until applicable wagering or other promotion-specific conditions have been met.
Real Money Balance means cash funds that you have deposited (and any winnings derived from those funds) that are not subject to wagering requirements and are withdrawable, subject to checks and these Terms.
Wagering Requirements means the total amount of bets that must be placed using Bonus Funds or qualifying deposits before the Bonus Funds (and any associated winnings) become withdrawable.
Restricted Jurisdiction means any country or territory where we do not permit use of our services, including most non-UK locations, whether by law, regulation, or our commercial policy.
Self-Exclusion means a formal request by you to block access to your Account and Pub Casino services for a defined or indefinite period for responsible gambling reasons, including via GAMSTOP for players in Great Britain.
Business Day means a day other than a Saturday, Sunday, or official public holiday in England on which banks are generally open for business.

Account Registration

Eligibility and Age Verification

Age requirement: You must be at least 18 years old to open an Account and use Pub Casino. It is an offence for anyone under 18 to gamble or to attempt to gamble on pybcasino.com.
Jurisdiction: The Pub Casino product on pybcasino.com is primarily intended for players located in the United Kingdom. We may block or restrict access from other jurisdictions through IP address checks and other controls.
Verification: We are required by the UK Gambling Commission ("UKGC") to verify your identity and age before allowing you to gamble or withdraw. We may request documents such as a passport or ID card, proof of address, and where relevant, proof of funds or affordability in line with anti-money laundering and safer gambling rules.

Account Creation Process

Registration details: To create an Account, you must provide accurate and complete information, including your full name, date of birth, residential address in the UK (where applicable), email address, and any other details we reasonably request.
Email verification: We may require you to verify your email address by following a link or code sent to you. Until verification is completed, access to certain features may be limited.
Single account: You may hold only one Account for Pub Casino on pybcasino.com. Duplicate accounts may be closed, and bets and bonuses on such accounts may be voided in accordance with these Terms.
Ongoing checks: We may conduct additional "Know Your Customer" (KYC), source-of-funds and affordability checks at any time, including in 2025, particularly before processing withdrawals or where we identify unusual or high-risk activity.

User Obligations and Account Security

Accuracy of data: You must keep your registration details up to date and promptly notify us via pybcasino.com if any information changes. Providing false or misleading information may result in Account suspension or closure.
Password security: You are responsible for keeping your login credentials confidential. You must not share your password or allow any third party to access your Account. You are responsible for all activity on your Account unless we have failed to take reasonable steps to secure our systems.
Third-party use: You must not allow any other person (including family members, friends, or co-workers) to use your Account or gamble on your behalf. We may request additional evidence to confirm that the Account is used only by you.
Risk and legality: You must ensure that your use of Pub Casino via pybcasino.com is legal in your place of residence and that you comply with all applicable laws. We accept no liability if you breach any local law by accessing the Site.

Betting & Gameplay Rules

Placing Bets

Availability of Games: All bets must be placed through the official Pub Casino interface on pybcasino.com. We reserve the right to add, remove, or modify Games and betting options at any time.
Minimum and maximum stakes: Each Game or table has its own minimum and maximum stake, displayed on-screen. You must observe these limits. We may impose overall daily, weekly, or monthly staking limits for safer gambling purposes.
Bet confirmation: A bet is deemed placed and accepted when it appears in your Game history or when we confirm acceptance on-screen. Once accepted, bets generally cannot be cancelled or modified by you.
Obvious errors: If a bet is accepted at incorrect odds, pay-table, or due to an obvious technical or human error, we may declare the bet void and return the stake or settle it at the correct terms, acting reasonably and in accordance with UKGC expectations.

Gameplay Conduct and Fair Use

Game rules: Each Game has its own specific rules and pay-tables, which form part of these Terms. By playing a Game, you agree to be bound by its rules as displayed on pybcasino.com at the time of play.
Randomness and fairness: Outcomes of relevant Games are determined by a certified random number generator (RNG) or by live game procedures. We take reasonable steps to ensure Games are fair and operate in accordance with applicable technical standards.
Prohibited behaviour: You must not engage in cheating, collusion, use of automated software ("bots"), advantage play based on obvious errors, or any other behaviour that we reasonably consider to give you an unfair advantage or to harm other players or Pub Casino.

Live Casino and Chat Rules

Respectful conduct: When using live casino tables or chat features, you must behave respectfully towards dealers, staff, and other players. Insults, harassment, discriminatory language, threats, or abusive behaviour are strictly prohibited.
No promotion or solicitation: You must not use chat to advertise other services, solicit funds, share personal contact details, or promote other websites or brands.
Monitoring and sanctions: We may monitor chat communications and may mute, suspend, or close your Account where we reasonably believe you have breached these rules. Serious violations may be reported to regulators or law enforcement where appropriate.
Technical issues: In the event of a disconnection or technical failure during play, our policies for that Game (for example, automatic completion of the hand, or game rollback) will apply. Where a game malfunction occurs, the game round may be voided, and your stake returned.

Bonus Terms

General Bonus Conditions

Promotional offers: From time to time in 2025, we may offer Bonuses (such as welcome offers, reload bonuses, free spins, cashback, or loyalty rewards) on Pub Casino via pybcasino.com. Each Bonus is subject to these general Bonus Terms and any specific conditions displayed in the relevant offer.
Eligibility: Bonus availability may depend on your residence, Account status, payment method, and previous promotional history. We may restrict or exclude certain players from specific campaigns to comply with legal, regulatory, or risk requirements.
Transparency: For every Bonus, we will clearly state key terms, including wagering requirements, minimum deposit, time limits, game restrictions, maximum bet amounts, and any withdrawal or win limits.

Bonus Activation and Wagering

Activation: Bonuses may require a qualifying deposit or a specific action (such as opting in, entering a bonus code, or clicking a claim button). If you do not follow the stated activation steps, the Bonus may not be credited.
Wagering requirements: Unless otherwise specified, Bonuses are subject to wagering requirements. This means you must stake a stated multiple of the Bonus amount, the deposit amount, or both before Bonus Funds and associated winnings become withdrawable.
Contribution of Games: Different Games may contribute differently to wagering requirements. For example, most slots may contribute 100%, while table games, live casino games, and certain low-risk bets may contribute at a lower percentage or not at all. Contribution tables will be provided with each promotion.
Time limits: Bonuses are generally subject to a validity period (for example, a certain number of days from credit). If the wagering requirements are not met within the specified time, remaining Bonus Funds and any associated winnings may be removed from your Account.

Prohibited Actions and Bonus Abuse

Prohibited play patterns: You must not engage in promotional abuse, including but not limited to placing minimal-risk bets, hedging bets using multiple Accounts or payment methods, or exploiting obvious errors or technical issues to gain unfair advantage.
Maximum bet limits: When wagering a Bonus, specific maximum bet sizes may apply per spin, hand, or game round. Exceeding these limits may lead to confiscation of Bonus Funds and associated winnings.
Combining promotions: Unless expressly permitted, Bonuses cannot be combined. Only one active Bonus may generally be in play at a time, and claiming a new Bonus may result in the forfeiture of an existing Bonus and its associated winnings.
Right to withhold: Where we reasonably believe that you have breached the Bonus Terms or engaged in Bonus abuse, we may refuse, withhold, or cancel Bonuses and may void associated winnings, acting fairly and in accordance with UKGC guidance.

Payments & Withdrawals

Deposit Methods and Limits

Available methods: Deposits to your Pub Casino Account on pybcasino.com may be made using supported payment methods such as UK debit cards, selected e-wallets, bank transfers, and other methods presented in the cashier in 2025. Credit card gambling is not permitted for players in Great Britain.
Crypto-assets: Crypto-currency or similar digital asset payment methods are not currently offered to players located in Great Britain. If introduced in the future, they will be subject to additional terms and regulatory requirements.
Currency: The primary currency for Pub Casino is GBP (£). Deposits made in other currencies (if accepted) may be converted, and you are responsible for any conversion fees.
Limits and fees: We may apply minimum and maximum deposit limits per transaction and per period. Any applicable fees will be disclosed in the cashier before you confirm a transaction.

Withdrawals and Processing Times

Withdrawal methods: Where possible, withdrawals will be processed back to the same payment method used to deposit, subject to regulatory requirements and technical feasibility. If this is not possible, we may offer an alternative method.
Verification: Before processing withdrawals, we may require you to complete KYC, source-of-funds and affordability checks, and to provide documentary evidence. Failure to provide requested information may result in delays or refusal to process withdrawals.
Processing times: We aim to review withdrawal requests promptly and to process approved withdrawals within reasonable timeframes (for example, within 24-72 hours on Business Days), but times may vary depending on checks, payment providers, and external factors.
Limits: We may impose daily, weekly, or monthly withdrawal limits. Any such limits will be disclosed in the cashier or communicated to you. High-value withdrawals may be processed in instalments in accordance with these limits and regulatory obligations.

Refunds, Voids, and Chargebacks

Void bets and game malfunctions: Where a Game malfunction or technical error affects a bet or game round, that game round may be voided and the stakes returned to your Account. In such circumstances, winnings may be removed where the underlying round is invalid.
Refunds: We are generally not obliged to refund validly placed and completed bets. Refunds may be granted at our discretion where a bet or transaction has clearly been affected by a technical failure and where doing so is consistent with fairness and regulatory guidance.
Chargebacks: If you initiate a chargeback or payment reversal, we may suspend or close your Account, recover the amount of the chargeback from any positive balance, and report the matter to payment providers, credit reference agencies, and regulators where appropriate.

Protection of Funds and Dormant Balances

Customer funds protection: Customer funds held for players in Great Britain are protected in accordance with the arrangements disclosed on pybcasino.com and are classified as "medium" protection under the UKGC's customer funds rating system as of 2025. This means that, in the event of our insolvency, there are arrangements in place which may provide a level of protection, but this is not guaranteed.
Segregation: We keep customer funds separate from company operating funds in line with our stated protection level. However, customer funds are not held in a trust and are not fully guaranteed in the event of insolvency.
Dormant accounts: Where an Account remains inactive for a prolonged period, we may classify it as dormant. Any applicable dormant account procedures, including contact attempts and handling of remaining balances, will be disclosed on pybcasino.com and will comply with UK consumer protection standards.

Limitation of Liability

Our Obligations

Fairness and compliance: We will provide Pub Casino services with reasonable skill and care, ensure that Games are operated fairly and in accordance with applicable technical standards, and comply with our obligations under our UKGC licence (licence number 38758 for remote gambling in Great Britain, as listed in the UKGC public register as active in 2025).
Accuracy of information: We take reasonable steps to ensure that information displayed on pybcasino.com, including Game rules, odds, and balance information, is accurate. However, occasional errors or omissions may occur.

Exclusions and Limitations

Technical failures: Subject to your statutory rights, we are not liable for any loss or damage arising from technical failures, interruptions, delays, or issues with your internet connection, devices, or third-party telecommunications providers, except where such loss is caused directly by our negligence or breach of statutory duty.
Indirect loss: To the extent permitted by law, we are not liable for indirect, consequential, or special losses, including loss of profits, business, or data, arising out of or in connection with your use of Pub Casino.
Maximum liability: Our maximum aggregate liability to you in respect of any single event or series of related events shall not exceed the higher of (i) the amount of the relevant bet or wager, or (ii) your net winnings from the affected transaction(s), except where a higher amount is required by law.
Non-excludable liability: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable UK law.

Intellectual Property Rights

Ownership: All intellectual property rights in and to Pub Casino and pybcasino.com, including but not limited to software, Games, source code, graphics, logos, trademarks, text, and other content, are owned by us, our group companies, or our licensors.
Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use Pub Casino on pybcasino.com solely for personal, non-commercial entertainment purposes in accordance with these Terms.
Prohibited use: You must not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise exploit any part of the Site or its content, except to the extent permitted by mandatory law.
Third-party rights: Third-party software providers and licensors may enforce their rights directly against you if you infringe their intellectual property in connection with your use of Pub Casino.

Privacy & Data Protection

Privacy Policy: Your personal data is collected and processed in accordance with our Privacy Policy as published on pybcasino.com, which forms part of these Terms. By using Pub Casino, you acknowledge that you have read and understood the Privacy Policy.
Legal framework: We process your personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, as updated and applied in 2025.
Purposes: Personal data is processed for purposes including account management, identity and age verification, fraud and AML checks, responsible gambling monitoring, payment processing, marketing (where permitted), and compliance with legal and regulatory obligations.
Data sharing: We may share your data with group companies, payment providers, identity verification services, regulators (including the UKGC and relevant authorities in Malta for non-UK operations), and alternative dispute resolution (ADR) providers, where necessary and lawful.

Changes to Terms

Right to amend: We may update or amend these Terms from time to time in 2025 to reflect changes in law, regulation, industry practice, technical developments, or our business operations.
Notification: Where we make a material change, we will take reasonable steps to notify you, for example by email (to the address registered on your Account), by on-site message, pop-up, or banner on pybcasino.com, before the change takes effect.
Effective date of changes: Updated Terms will specify their effective date. Bets placed and promotions claimed before the effective date will generally be governed by the version of the Terms in force at the time of the relevant bet or promotion, unless regulatory requirements dictate otherwise.
Your acceptance: By continuing to use Pub Casino or to place bets after changes take effect, you will be deemed to have accepted the updated Terms. If you do not agree, you must stop using the Site and may request closure of your Account and withdrawal of any eligible funds.

Termination & Suspension

Our Right to Suspend or Close Your Account

Grounds: We may suspend or close your Account, or restrict your access to Pub Casino, where we have reasonable grounds to believe that:
- you are under 18 or otherwise ineligible to gamble;
- you have provided false or misleading information;
- you have engaged in fraud, money laundering, terrorist financing, or other criminal activity;
- you have breached these Terms or any Game or Bonus rules;
- your gambling may be harmful to you or others (for example, due to problem gambling indicators); or
- we are required to do so by law, regulation, or a competent authority.
Responsible gambling: We may, in line with our safer gambling duties and patterns detected in 2025, apply limits, impose time-outs, or close your Account where we believe this is necessary to protect you.
Notification: We will use reasonable efforts to notify you of any suspension or closure and the reasons for it, unless we are prevented from doing so by law or regulation.

Consequences of Termination

Balances: On closure of your Account, we will, subject to regulatory obligations and any right of set-off, return any remaining Real Money Balance to you via an appropriate payment method. Bonus Funds and associated winnings may be forfeited, depending on the circumstances and applicable Bonus Terms.
Withheld funds: Where we suspect or identify unlawful activity, serious breach of these Terms, or regulatory risk, we may withhold funds and report the matter to relevant authorities, including the UKGC and law enforcement, pending investigation.
Self-exclusion and account closure by you: You may request temporary time-outs, permanent self-exclusion, or voluntary closure of your Account at any time via the tools provided on pybcasino.com or via customer support. For players in Great Britain, we strongly encourage registration with GAMSTOP for multi-operator self-exclusion.

Governing Law & Jurisdiction

Governing law: For players using Pub Casino via pybcasino.com from Great Britain, these Terms and your relationship with us are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that apply in your place of residence within the United Kingdom.
Jurisdiction: The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms, your use of Pub Casino, or the services provided via pybcasino.com. This means you may also be entitled to bring proceedings in your local courts where applicable consumer law so permits.
Regulatory oversight: L&L Europe Ltd is licensed and regulated in Great Britain by the UK Gambling Commission under licence number 38758, as recorded in the UKGC public register in 2025. For certain non-UK players (where permitted), services may be offered under Malta Gaming Authority licence MGA/B2C/211/2011; such players may be subject to additional or different terms displayed on the relevant site.
Dispute resolution and ADR: If you have a complaint, you should first use our internal complaints procedure via pybcasino.com. If we fail to resolve your complaint to your satisfaction, you may be entitled to refer the dispute to an independent Alternative Dispute Resolution (ADR) provider approved by the UKGC. Details of the current ADR provider and process are provided on our Site.

Contact Information

Customer support: For general queries, account issues, or complaints relating to Pub Casino on pybcasino.com, please contact us using the support options provided on the Site, which may include live chat and/or an on-site contact form. Live chat support is generally available daily but may not operate 24 hours; outside live hours, you may be assisted by a bot or prompted to leave an email message.
Email and phone: As of the Effective Date in 2025, no dedicated public telephone number or email address has been specified in the provided data for Pub Casino. Where an email address or telephone number for customer support or legal notices is displayed within your Account or in the help section of pybcasino.com from time to time, you should use those details, which are incorporated into these Terms by reference.
Mailing and registered address: L&L Europe Ltd is a limited liability company based in Malta and is the parent company operating Pub Casino. The specific registered and mailing addresses are not specified in the provided data. Where a postal or registered address is published in the "About" or "Contact" sections of pybcasino.com or in the UKGC public register, that address shall be used for formal correspondence and regulatory purposes.
Regulator contact: Information about our UKGC licence (number 38758) and regulatory status can be found via the Gambling Commission's public register in 2025. If you wish to raise a regulatory concern, you may contact the UKGC directly using the details provided on its official website.
Other websites: L&L Europe Ltd may operate other websites and brands and may host responsible gambling information and terms on such sites. However, for the Pub Casino product offered via pybcasino.com, these Terms and the policies accessible through pybcasino.com take precedence in the event of any inconsistency.